My name is Andrei Poliakov, I am the CEO of Coinberry. I am aware of a recent delay in processing the withdrawal of a very small group of our users that occurred over the last week.
I’d like to personally apologize for any inconveniences caused. I understand that these things can be frustrating.
We noticed the problem on May 11, 2020 and immediately started working on a solution, which has been put in place. I want to assure you that we are doing our best to keep our services top notch and the security of your cryptocurrency and your account is our highest priority.
Please do note that any service disruptions are available on status.coinberry.com.
Please note that the Coinberry website is the only place to receive official information on the status of our services and our company.
CEO & Co-founder